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My phone does not charge on the wireless charging pad?

Make sure that your phone is Qi wireless charging compatible.

• Apple began making Qi wireless charging iPhones starting with the iPhone 8. Older iPhones are not compatible, and should be charged using the USB port.

• If you have an Android device, check the owner's manual to verify that it is Qi wireless compatible.

• Make sure to place Qi compatible device face up on charging rest.

• Reposition your phone on the wireless charging surface.

CAUTION: Remove metal protective or magnetic case from phone before charging. When charging phone, do not place magnetic-striped or other metal objects on the charger. Doing so could damage the object or this unit. Qi compatible phones with metallic looking finishes will charge normally.