Support › iAV14

Troubleshooting

Having Problems? Find answers to specific support topics.

• General

  • Why is Alexa not responding?

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    • Make sure the mic is not muted.
    • Make sure you are within range of the microphone.
    • Make sure the speaker is connected to the Wi-Fi Network.
    • Make sure you are logged into your Amazon account.

  • How can I share my Alexa Speaker?

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    Other users can view the Alexa Speaker when on the same Wi-Fi Network. While they can use their own iHome account to access the Alexa Speaker, we recommend using the same iHome account to ensure full functionality of the Alexa Speaker and the “iHome AVS” app.

• Advanced Network Setup

  • Why doesn’t my Alexa Speaker connect to my Wi-Fi?

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    • Make sure the speaker is connected to the AC adapter, and the adapter is plugged into a live outlet.
    • Make sure that you are connecting to a personal network (2.4Ghz, 802.11 b/g/n) and not an enterprise network such as in a business setting or college dorm.
    • Make sure your device is on the same network.
    • If the issue persists, restore the Alexa Speaker to the factory settings. Press and hold the “Alexa” button for about 15 seconds (a voice message will let you know when the unit is being reset) and try again.

• App Functionality

  • Why can’t I see my Alexa Speaker in the “iHome AVS” app?

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    • Make sure the speaker is connected to the AC adapter, and the adapter is plugged into a live outlet.
    • Make sure your device running the iHome AVS app is on the same Wi-Fi network as the Alexa Speaker.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Warranty

  • What’s the warranty period for this product?

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    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

• Function / Operation

  • How do I adjust the display brightness?

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    Press and release the “ZZZ/display dimmer” bar to cycle through and select the desired display brightness level.

  • How do I set the alarm?

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    Alarms are handled by Alexa and can be set by using your voice or the Alexa app. An example might be “Alexa, set an alarm for 7:00am.” Alarm experiences can be customized using the iHome AVS app.

  • Why can I only see one alarm time on the iAVS display?

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    The iAVS will display the upcoming alarm time. If you set an additional alarm that occurs AFTER the first alarm, it will appear on the screen AFTER the original one is triggered.

  • Will the iAVS alarm sound if I lose power?

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    No. the iAVS does not have a back-up battery.

  • How can I set a favorite radio station, artist or song to play through iHeartRadio via a Smart Button?

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    • Log into your iHeartRadio account.
    • Tap the iHeartRadio icon on the “Now Playing” screen.
    • Search and select a radio station, artist, or song.
    • Tap the “Heart icon” at the top right of the screen. The heart icon will change to a solid color indicating it has been added to your favorites. You may now select the desired “favorite” in the “iHome AVS” app when programming iHeartRadio to a Smart Button.

  • How do I check for firmware updates?

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    • Open the “iHome AVS” app.
    • Select the name of the iAVS at the bottom of the screen.
    • Select the Firmware icon.

  • How do I reset my iAVS?

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    Press and hold the “Alexa” button for about 15 seconds. A voice message will alert you when the unit is being reset.

  • Will I lose my settings if I reset the iAVS?

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    Yes. All settings are stored locally on the Alexa device. A reset will restore your unit to factory settings.

  • Do I need an Amazon Prime Subscription for Alexa Voice Command to work?

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    No. You do not need to upgrade your Amazon account to Prime status for Alexa functionality. However, some features (like Amazon music) are associated with Prime status.

  • Why doesn’t the speaker display reflect the volume level that I communicated to Alexa?

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    The Alexa Speaker has 40 volume steps. Alexa recognizes 10 volume steps. We have mapped those 10 steps to our 40 scale. In other words, when telling Alexa to play at “Volume 5” it will display as “Volume 20,”etc. (scale of 4:1).

• Bluetooth

  • Why doesn’t my Bluetooth connection resume after using Alexa Voice Command?

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    The Bluetooth function is an independent module on this Alexa device. Alexa voice control is not integrated with this function. To resume your Bluetooth connectivity after interruption, simply tap on the Bluetooth button on the top of the unit.

  • What is the Bluetooth wireless range for audio streaming?

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    The Bluetooth wireless range is approximately 33 feet.

• Network

  • Can I connect to a 5.0 GHz network?

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    The iAVS is only compatible with 2.4GHz networks. If you have a dual band router (2.4GHz and 5.0 GHz), please connect to the 2.4GHz network.

  • Will the iAVS alarm sound if I lose Wi-Fi connectivity?

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    Yes, the iAVS alarm settings are stored locally. The alarm will sound if you lose Wi-Fi connectivity.

  • Can I change my alarm settings if I lost Wi-Fi connectivity?

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    No. The alarm settings can only be changed within an active Wi-Fi network.

Still Have Questions?

Contact customer service about iAV14