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Troubleshooting

Having Problems? Find answers to specific support topics.

• App Functionality

  • I am unable to "PAIR" the iHome Enhance App to my mobile device.

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    1. Make sure “Location Services” is activated on your device. To check the location services on your device:

       • iOS devices – Settings > Privacy > Location Services, make sure it is turned on.
       • Android devices – Settings > Connections > Location, make sure it is turned on. Go back to Settings > Apps > iHome Enhance > Permissions > Location, make sure it is turned on as well.

    2. Make sure your mobile device’s Bluetooth is enabled (turned ON).

    3. Proceed to pair the app to your desired mobile device.

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