Support › iBT24

Troubleshooting

Having Problems? Find answers to specific support topics.

• General

  • Resetting the Unit

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    • If the unit is “frozen” or locks up, you may wish to reset it. To do so, turn the unit ON and press the end of paperclip or similar into the reset port on the back of the unit for less than 2 seconds to reset it without clearing Bluetooth settings. The unit will reset and power back on. (If pressed for longer than 2 seconds, the unit will reset but will not power back on.)
    • To reset Bluetooth settings, turn unit ON then press and hold the Bluetooth Pairing Button on the back of the unit for 8 seconds. The light will flash red rapidly and a tone will sound. You will then need to re-pair any previously linked devices

  • Trouble pairing device/computer with this unit

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    Bluetooth implementation varies depending on your device’s hardware and operating system.

    • Make sure you have the latest firmware for your device.
    • When you power ON the speaker, it will automatically link with the last previously paired Bluetooth device if the device is still within range (approx. 30 feet). To pair with a different device you must turn off Bluetooth capability on the already paired device, or take it out of range.
    • Make sure your device is working properly. Check your device’s manual for details on Bluetooth pairing and linking.

• Power

  • Unit doesn’t respond (no power)

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    • Make sure unit is completely charged.
    • Check that all connections are correct and properly plugged in.
    • Make sure your device is properly paired with this device.
    • Make sure the Power OFF/Bluetooth/Aux Switch switch is not in the OFF (left) position.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Power

  • How long does the internal battery last on a full charge

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    The internal battery can last up to 8 hours on a full charge.

• Wireless

  • The speaker volume is “low” or “inaudible.”

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    Make sure to charge the speaker for 4-6 hours. If the same symptom exists after a full charge, please perform the following:

    A. Apple Devices: Forget iBT24 1. Tap on the “Settings” icon 2. Under Bluetooth (devices), choose the iBT24 by clicking on the arrow. 3. Tap on the Forget this Device option. 4. Tap on the Forget Device option again to confirm. 5. Pair the iBT24 to your Apple Device once again.

    B. Android Devices : Delete iBT24 1. Due to the numerous Android brands, instructions on how to delete a Bluetooth device will vary. 2. Pair the iBT24 to your Android Device once again.

• Warranty

  • What’s the warranty period for this product?

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    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

• Function / Operation

  • The power ON/OFF tone is louder when the aux cable is connected to the iBT24 / iBN24 unit.

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    This is normal. The tone is picked-up by the aux cable and amplified.

• Bluetooth

  • Can I hear phone calls through this unit when connected via Bluetooth?

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    No. This unit does not have the capability to transmit phone calls. If you receive a call while listening to music, the unit will stop the Bluetooth transmission of music allowing the user to answer the call on the phone. When finished with the call, the Bluetooth transmission of music will resume.

  • I have the speaker connected via Bluetooth to my PC / Mac. However, I cannot hear any sound coming through the speaker?

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    Make sure that you have selected this unit as your “playback” device on your PC or Mac.

    1. Windows 7/8/10: a. Right click on the speaker icon located on the bottom right of your screen b. Select playback devices c. Select the device you want to play and click OK.

    2. Mac: a. Click on System preferences icon b. Click on Sound c. Select Output d. Select “iHome unit stereo” for the output source, and adjust the output volume if necessary.

  • My Mac / PC is asking for a passcode when trying to establish a Bluetooth connection with my iBT24.

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    Enter code “1234”

Still Have Questions?

Contact customer service about iBT24