Support › iBT25

Troubleshooting

Having Problems? Find answers to specific support topics.

• General

  • Trouble pairing device/computer with this unit

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    Bluetooth implementation varies depending on your device’s hardware and operating system.

    • Make sure you have the latest firmware for your device.
    • When you power ON the speaker, it will automatically link with the last previously paired Bluetooth device if the device is still within range (approx. 30 feet). To pair with a different device you must turn off Bluetooth capability on the already paired device, or take it out of range.
    • Make sure your device is working properly. Check your device’s manual for details on Bluetooth pairing and linking.

  • Unit doesn’t respond

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    If the unit appears to be “frozen” or locked up, you may need to reset it. To do so, press and hold the Volume Down and Volume Up Buttons at the same time for 5 seconds.

    • A red light on the front of the unit will flash rapidly to indicate the unit has been reset.
    • Once reset, all previous settings are erased and you will need to adjust them and re-pair with your Bluetooth devices.

• Power

  • Unit doesn’t respond (no power)

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    Check that all connections are correct and properly plugged in. Make sure your device is properly paired with the iHome iBT25. Make sure the Power is ON, indicated by a solid blue light on the front of the unit.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Warranty

  • What’s the warranty period for this product?

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    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

• Function / Operation

  • Can I use this unit in other countries?

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    Yes. The Power Adapter is able to handle input voltage from 100 to 240VAC. You may need a plug adapter to convert for the overseas outlet.

  • Can the USB port charge Android devices?

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    Yes, the USB port will charge most Android devices.

• Wattage

  • What is the wattage output?

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    The unit produces 10 Watts of output.

• Bluetooth

  • Can I hear phone calls through this unit when connected via Bluetooth?

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    No. This unit does not have the capability to transmit phone calls. If you receive a call while listening to music, the unit will stop the Bluetooth transmission of music allowing the user to answer the call on the phone. When finished with the call, the Bluetooth transmission of music will resume.

  • I have the speaker connected via Bluetooth to my PC / Mac. However, I cannot hear any sound coming through the speaker?

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    Make sure that you have selected this unit as your “playback” device on your PC or Mac.

    1. Windows 7/8/10: a. Right click on the speaker icon located on the bottom right of your screen b. Select playback devices c. Select the device you want to play and click OK.

    2. Mac: a. Click on System preferences icon b. Click on Sound c. Select Output d. Select “iHome unit stereo” for the output source, and adjust the output volume if necessary.

Still Have Questions?

Contact customer service about iBT25