Support › iBT44

Troubleshooting

Having Problems? Find answers to specific support topics.

• General

  • Trouble pairing device/computer with this unit

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    Bluetooth implementation varies depending on your device’s hardware and operating system.

    • Make sure you have the latest firmware for your device.
    • When you power ON the speaker, it will automatically link with the last previously paired Bluetooth device if the device is still within range (approx. 30 feet). To pair with a different device you must turn off Bluetooth capability on the already paired device, or take it out of range.
    • Make sure your device is working properly. Check your device’s manual for details on Bluetooth pairing and linking.

  • Can’t see the display.

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    The display may have been dimmed/turned off in Bluetooth mode. Turn the unit on and press the Bluetooth Button to enter Bluetooth mode, indicated by the Bluetooth Button turning blue. Turn the Tuning Knob to the right to increase display brightness.

  • Remote doesn't work.

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    Remote battery is weak/dead:

    • Replace with fresh/new battery.

    Remote switch is in AUTO position during battery operation:

    • Make sure Remote switch is in ON position.

    Remote is too far from unit:

    • Operate the remote within 15 feet of the unit.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Power

  • What type of batteries do I need for this unit?

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    This unit operates on 6 "D" batteries (not included).

• Wireless

  • What products are compatible with AUX-input?

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    The Aux input 3.5mm - 1/8 inch is compatible with any analog-audio device outputting audio from a headphone or line-out jack connector.

• Warranty

  • What’s the warranty period for this product?

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    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

• Function / Operation

  • Can I charge a device via USB port while the unit is operating on batteries?

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    NO, this unit will not charge USB devices while operating on batteries.

• Wattage

  • What is the wattage output?

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    The unit produces 15 Watts of output.

• Bluetooth

  • Can I hear phone calls through this unit when connected via Bluetooth?

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    No. This unit does not have the capability to transmit phone calls. If you receive a call while listening to music, the unit will stop the Bluetooth transmission of music allowing the user to answer the call on the phone. When finished with the call, the Bluetooth transmission of music will resume.

  • I have the speaker connected via Bluetooth to my PC / Mac. However, I cannot hear any sound coming through the speaker?

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    Make sure that you have selected this unit as your “playback” device on your PC or Mac.

    1. Windows 7/8/10: a. Right click on the speaker icon located on the bottom right of your screen b. Select playback devices c. Select the device you want to play and click OK.

    2. Mac: a. Click on System preferences icon b. Click on Sound c. Select Output d. Select “iHome unit stereo” for the output source, and adjust the output volume if necessary.

Still Have Questions?

Contact customer service about iBT44