Support › TIMEBASE (iBTW20)
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Troubleshooting
Having Problems? Find answers to specific support topics.
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Unit doesn’t respond (locked up or frozen).
The unit may need to be RESET.
- Unplug the unit from its power source.
- Remove the backup battery. Let the unit stand for 2 minutes.
- Re-install the backup battery.
- Connect the unit to a power source.
You will need to setup the product functions once again.
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Trouble pairing unit via Bluetooth.
Bluetooth implementation varies depending on your device’s hardware and operating system.
- When you power ON the unit, it will automatically link with the last previously paired Bluetooth device if the device is within range (about 33 feet). To pair with a different device you must turn off Bluetooth capability on the already paired device, or take it out of range.
- You may also clear all Bluetooth devices on your unit.
- Press and hold the Bluetooth Button for 10 seconds when unit is not in pairing mode. A tone will sound.
- Attempt to establish a Bluetooth connection.
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My phone does not charge on the wireless charging pad?
Make sure that your phone is Qi wireless charging compatible.
Apple began making Qi wireless charging iPhones starting with the iPhone 8. Older iPhones are not compatible, and should be charged using the USB port.
If you have an Android device, check the owner's manual to verify that it is Qi wireless compatible.
Make sure to place your Qi compatible device face up on the charging pad.
Re-position your phone on the wireless charging surface.
CAUTION: Remove metal protective or magnetic case from phone before charging. When charging phone, do not place magnetic-striped or other metal objects on the charger. Doing so could damage the object or this unit. Qi compatible phones with metallic looking finishes will charge normally.
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FAQ's
Discover answers to some of the most common questions about your iHome product.
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Does this product support Fast Wireless Charging?
- Yes, it supports Apple fast charging 7.5W and Samsung fast charging 9W.
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What’s the warranty period for this product?
Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.
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How to change the clock display to 12hr. mode or 24hr. mode (military time)?
At any point during time set, press the “Alarm button" to toggle the clock display between 12hr. mode and 24hr. mode (military time).
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What is the function of the clock backup battery?
- The unit comes with 1 CR2450 back-up battery installed to provide continuous alarm operation and clock settings in the event of a power failure. Remove the battery pull tab before use.
- When the Battery Low Red LED located in the middle of the display is flashing, it is time to replace the back-up battery. The battery compartment is located on the bottom of the unit.
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How do I replace the clock backup battery?
- Please make sure the AC adaptor is connected, otherwise all settings may be lost during battery replacement.
- Use a Phillips screwdriver to remove the battery compartment cover located on the bottom of the unit.
- Remove the depleted battery. Insert 1 CR2450 battery checking that the + side is facing you. Replace the compartment door. Do not over tighten.
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Would I lose the time and alarm settings if I replace the backup batteries?
NO, but make sure the AC adapter is connected. Otherwise, all settings may be lost during battery replacement.
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Can the unit operate on the back up batteries?
The backup batteries only provide continuous clock and alarm operation in the event of a power failure. Other functions will not work.
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How to arm or disarm my alarm?
- Press the Alarm Button twice to either arm or disarm the alarm.
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How do I use the Snooze function?
While the alarm is sounding, press the Dimmer/ZZZ button on the unit to temporarily silence the alarm (9 minutes is the default). Snooze can be used several times during the one hour alarm cycle.
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How do I adjust the display brightness?
When no alarm is sounding, Press the Dimmer/ZZZ Button on the unit repeatedly to cycle through brightness settings, including OFF.
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How do I change the Snooze time?
- To program Snooze, press and hold the ZZZ Button during normal operation (when no alarm is sounding).
- Press the – or + Buttons to select the desired snooze time (between 01 and 29 minutes).
- Press and release the ZZZ Button to confirm snooze setting. 2 beeps will sound.
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How to switch to Daylight Savings Time?
The DST Switch is located in the back of the unit. By default, it is set to Auto and will automatically adjust the time in March and November. To add or deduct and hour slide the switch to +1 or -1 hour.
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What is the Bluetooth wireless range for audio streaming?
The Bluetooth wireless range is approximately 33 feet.
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Why is my iPhone not charging wirelessly?
There are multiple reasons why the iPhone may not be charging wirelessly:
Please make your smartphones is Qi wireless charging compatible. Please note that not all smartphones are Qi wireless charging capable. The iPhone 8 was first iPhone to utilize wireless charging. Compatible iPhones are 8, X, 11, 12 and 13. Compatible Samsung phones start with galaxy S6, S7, S8, S9, S10, S20 and S21
Make sure the wireless charger is plugged in to a working outlet. NOTE: Connecting the iHome unit to outlet with too many devices can powered off that circuit or using an extension cord where the combination of length and the number of other powered devices don’t allow the iHome model to receive the 110-120V power required for our unit to actually charge a device.
Try charging the device without the protective case.
Place the device directly in the center of your wireless charging pad facing up and verify the Qi charging status for proper alignment.
The latest iPhone 12/13 models have a MagSafe wireless magnetic charger that while compatible with Qi-certified wireless chargers, will not magnetically align for optimal placement. The magnetic alignment experience only applies to iPhone 12/13 and iPhone 12/13 Pro models and certified MagSafe accessories.
Make sure your iOS Software is up to date (Apple is constantly improving the iOS experience to address issues that can sometimes impact charging): there is a iOS software issue that can occur that disables wireless charging, but if you reset the phone, it enables wireless charging again.
Here are the steps to reset your wireless charging iPhone 8 / X / 11 / 12 & 13.
- Press and quickly release the “Volume Up” button.
- Press and quickly release the “Volume Down” button.
- Press and hold the “Power” button on right side until the Apple logo appears on the screen, release the button.
You can also try resetting the iHome unit.
- Disconnect the power adapter cable from the iHome unit.
- Remove the back-up battery from the iHome unit.
- Wait 30 seconds
- Replace the backup battery and reconnect the power adapter.
NOTE: New iOS with “Optimized Battery Charging” the software may automatically limit a phone charging beyond 80%. To access the Optimized Battery Charging go to Settings > Battery > Battery Health > Optimized Battery Charging On/Off.
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