Support › HOLLYWOOD PRO (iCVBT15)

Troubleshooting

Having Problems? Find answers to specific support topics.

• Power

  • The mirror is not powering ON.

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    • Make sure that you are using the supplied AC power adapter 9IH521B(B)6, 18V -2500mA,
    • Make sure that the adapter is connected to a working power outlet and the other end is fully inserted into the mirror's DC 18V/2.5A jack.
    • If the unit is connected to an outlet that is controlled by a wall switch, make sure that the switch is turned on.

• Bluetooth

  • I can't pair my mirror to my Bluetooth-enabled device.

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    • Press and Hold the Bluetooth Button on the mirror for 10 seconds to clear a previous connection. Once cleared, attempt to pair again.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Product Specifications / Compatibility

  • What is the audio wattage output?

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    • The unit produces 8 watts of audio output.

  • What is the amperage output of the USB port?

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    • The amperage output of the USB port is 2.1 Amps.

• Warranty

  • What’s the warranty period for this product?

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    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

• Function / Operation

  • Do the lights on the Vanity Mirror have different modes and brightness levels?

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    • The lights have 3 modes (Soft Yellow, Warm White, and Bright White).
    • Each mode has 5 brightness levels (Max, High, Medium, Low, and OFF).

  • What is the lifespan of the LED lights?

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    The LED lights are rated for over 6,000 hours of use. This means you could use this mirror 1 hour every day for 16 years straight.

  • Can you replace the light bulbs?

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    No, the LED bulbs are not designed to be replaced. We use long-lasting LED bulbs rated for over 6,000 hours of use (which means 16+ years if used daily for 1 hour). Unlike incandescent bulbs that generate a lot of heat and periodically burnout through-out the year, we’ve designed our mirror to avoid the need for costly replacement bulbs in the first place.

• Bluetooth

  • How do I pair my mirror to my Bluetooth-enabled device?

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    • Tap the Power Button to turn the speaker ON.
    • Press and Hold the Bluetooth Button on the back of the mirror for 3 seconds to enter pairing mode, indicated by the blinking microphone-icon on the front of the mirror
    • Select “iHome Hollywood Pro” on your device’s Bluetooth menu to connect. The Microphone-icon will glow solid once connected.

  • What is the Bluetooth wireless range for audio streaming?

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    The Bluetooth wireless range is approximately 33 feet.

  • What is the Bluetooth wireless range for audio streaming?

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    The Bluetooth wireless range is approximately 33 feet.

• Parts & Accessories

  • Can you replace the lights on the Vanity Mirror?

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    • The Lights on the mirror are not replaceable. Each bulb consists of eight LED's mounted to a board.

  • Can I purchase the Removable Detail Mirror separately?

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    Yes, the part number is iCV1SN and is available through www.ihome.com/iCV1SN/.

  • Can I purchase the AC Adapter?

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    • Yes, the part number is 9IH521B(B)6 and is available through www.ihome.com/9IH521B(B)6/.

Still Have Questions?

Contact customer service about HOLLYWOOD PRO (iCVBT15)