Support › iDN48

Troubleshooting

Having Problems? Find answers to specific support topics.

• General

  • Unit doesn’t respond

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    Unit requires a reset:

    • If unit is plugged in and doesn't respond, try resetting the unit by inserting the end of a paper clip or similar into the Reset Port located on the back of the unit and holding briefly.

    iPad/iPhone/iPod is not docked or connected properly:

    • Remove your device from the dock or USB port and check for obstruction in the dock or USB port and on your device. Replace in dock or USB port. Check that USB cables are connected.

  • iPad/iPhone/iPod does not respond to the unit, iPad/iPhone/iPod is playing but no sound comes out.

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    iPad/iPhone/iPod is not docked or connected properly:

    • Remove your device from the dock or USB port and check for obstruction in the dock or USB port and on your device. Replace in dock or USB port. Check that USB cables are connected.

    Your iPad/iPhone/iPod software is too old:

    • Upgrade software on your iPad/iPhone/iPod via iTunes on your computer.

    iPad/iPhone/iPod is locked up/plays but no sound comes out:

    • Check the volume setting. Make sure your iPad/iPhone/iPod is working properly before docking into the unit. Please refer to your iPad/iPhone/iPod manual for details. See above for software upgrade information. You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone or iPod user guide for details on how to perform a reset.

  • Unit/iPhone/iPod/iPad performance is erratic.

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    The unit is reacting to external interference.

    • Move unit away from potential sources of external interference such as computers, modems, wireless devices (routers) or fluorescent light.

  • No sound

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    Volume is too low

    • Turn volume up on your device

• Power

  • Unit doesn’t respond (no power)

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    1. AC adapter is not plugged into a working wall socket or not plugged into the power supply jack on back of the unit:
       
       • Make sure the AC adapter is properly connected to a working wall outlet and to the power supply jack on the unit.
    2. Wall outlet is not functioning:
       • Plug another device into the same outlet to confirm the outlet is working.
       • Make sure any associated wall switch that control the outlet is ON.
    3. Internal battery is run down/ needs charging:
       • If the Internal battery is run down/ needs charging, connect unit to AC outlet to recharge battery.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Docking

  • My iHome unit is not recognizing my iOS device (iPhone/iPad/iPod) through the dock connector.

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    Protective cases require removal prior to docking to the iHome unit. Please try docking the device without the protective case. NOTE: You can use the USB port to charge and play your device as well.

• Warranty

  • What’s the warranty period for this product?

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    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

• Function / Operation

  • Can I use this unit in other countries?

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    Yes. The Power Adapter is able to handle input voltage from 100 to 240VAC. You may need a plug adapter to convert for the overseas outlet.

  • Can the USB port charge Android devices?

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    Yes, the USB port will charge most Android devices.

  • Can I use this iHome unit with 30-pin and Lightning 8-pin iOS devices (iPod, iPhone, iPad)?

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    Yes, you can dock 30-pin devices and connect Lightning 8-pin devices to the USB port.

• Wattage

  • What is the wattage output?

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    The unit produces 10 Watts of output.

Still Have Questions?

Contact customer service about iDN48