Support › iP21

Troubleshooting

Having Problems? Find answers to specific support topics.

• General

  • iPhone/iPod cannot dock properly.

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    Possible obstruction in dock area or on iPhone/iPod (skin or protective case is in the way).

    • Remove your iPhone/iPod from the connector and check for any obstruction on the connectors in the dock. Try removing case or skin from your iPhone/iPod. Then reseat it in the dock.

  • iPhone/iPod does not respond to the unit.

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    1. iPhone/iPod is not docked properly.

       • Remove your iPhone/iPod from the connector and check for any obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.

    2. Your iPhone/iPod software is too old.

       • Upgrade software on your iPhone/iPod via iTunes.

    3. iPhone/iPod is locked up.

       • Please make sure your iPhone/iPod is working properly before docking it to the unit. Please refer to your manual for details.

    4. Using 1st or 2nd generation iPod or other device.

       • This unit cannot control those iPhone/iPods or other devices.

  • My iPhone/iPod didn’t charge up.

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    1. iPhone/iPod is not docked properly:

       • Remove your iPhone/iPod from the dock and check for obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.

    2. iPhone/iPod is locked up/ frozen or battery has problem:

       • Please make sure your iPhone/iPod is working properly before docking into the unit. Please refer to your iPhone/iPod manual for details.

  • Sound is distorted.

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    1. Volume level is set too high.

       • Decrease the volume. Turn off EXB bass effect.

    2. Sound source is distorted.

       • If iPhone/iPod original sound source is poor quality, distortion and noise are easily noticed with high-power speakers. Try a different audio source such as a music CD.

  • Battery Low icon always flashing.

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    1. Battery are weak.

       • Replace with new batteries

    2. Battery was not installed properly.

       • Check to make sure the + side is facing outwards

• Power

  • Unit does not turn on

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    1. AC adapter is not plugged into a working wall socket or not plugged into the power supply jack on back of the unit:

       • Make sure the AC adapter is properly connected to a working wall outlet and to the power supply jack on the unit.

    2. Wall outlet is not functioning:

       • Plug another device into the same outlet to confirm the outlet is working.
       • Make sure any associated wall switch that control the outlet is ON.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Warranty

  • What’s the warranty period for this product?

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    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

• Function / Operation

  • Can I adjust the volume on the tone/buzzer?

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    No, the volume on the tone/buzzer is preset. The tone/buzzer starts low and gradually increases the volume.

  • How to change the clock display to 12hr. mode or 24hr. mode (military time)?

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    At any point during time set, press the “Alarm button" to toggle the clock display between 12hr. mode and 24hr. mode (military time).

  • Can the unit operate on the back up batteries?

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    The backup batteries only provide continuous clock and alarm operation in the event of a power failure. Other functions will not work.

  • The display is too dark?

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    Try pressing the Snooze/Dimmer Button on top of the unit repeatedly to adjust the LED brightness.

  • Would I lose the time and alarm settings if I replace the backup batteries?

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    NO, but make sure the AC adapter is connected. Otherwise, all settings may be lost during battery replacement.

  • Should I disconnect the unit if I am going on vacation?

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    If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.

  • What is “Sleep mode”?

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    “Sleep mode” lets you fall sleep to your iPhone/iPod or radio, gradually lowering the volume until the unit shuts off at the selected time.

Still Have Questions?

Contact customer service about iP21