Support › iP38
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Docking connector works with:
- iPod nano 1st GEN, iPod nano 2nd GEN, iPod nano 3rd GEN, iPod nano 4th/5th GEN, iPod 3rd GEN, iPod 4th GEN, iPod 5th GEN, iPod classic, iPod touch 1st GEN, iPod touch 2nd GEN, iPod touch 3rd GEN, iPod touch 4th GEN
- iPhone, iPhone 3G, iPhone 3GS, iPhone 4/4S
Troubleshooting
Having Problems? Find answers to specific support topics.
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iPod/iPhone does not dock properly.
- Using no or wrong iPod/iPhone insert.
- Make sure the dock insert is the proper fit for your iPod/iPhone.
- IOS iPod/iPhone not docked properly.
- Remove your iPod/iPhone from the dock and check for obstruction on the connectors in the dock and on your iPod/iPhone. Make sure there is no “skin” or case on the iPod/iPhone. Then reseat it in the dock.
- Using no or wrong iPod/iPhone insert.
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