Support › POWERVALET (iW18)
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Troubleshooting
Having Problems? Find answers to specific support topics.
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My phone does not charge on the wireless charging pad?
Make sure that your phone is Qi wireless charging compatible.
Apple began making Qi wireless charging iPhones starting with the iPhone 8. Older iPhones are not compatible, and should be charged using the USB port.
If you have an Android device, check the owner's manual to verify that it is Qi wireless compatible.
Make sure to place your Qi compatible device face up on the charging pad.
Re-position your phone on the wireless charging surface.
CAUTION: Remove metal protective or magnetic case from phone before charging. When charging phone, do not place magnetic-striped or other metal objects on the charger. Doing so could damage the object or this unit. Qi compatible phones with metallic looking finishes will charge normally.
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FAQ's
Discover answers to some of the most common questions about your iHome product.
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What is the amperage output of the USB port?
- The amperage output of the USB port is 1 Amp.
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Does this unit have a radio?
No. This unit is an Alarm Clock with Qi Wireless Charging.
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Does this unit have Bluetooth capabilities?
No. This unit is an Alarm Clock with Qi Wireless Charging.
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How many amps is the USB charging port?
The USB charging port delivers 1A (1 amp) of output. The 1A spec is compatible with iPhone's, iPod's, and other 1 amp devices.
- Please note that the USB amp will charge 2.1A (2.1 amp) devices as well, albeit at a slower pace.
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How to Set the Clock?
- Press and Hold the Time Set Button located on the back of the unit until the display flashes.
- Press the – or + Buttons to adjust the clock to the current time (hold for rapid setting). Make sure you set the correct AM/PM time. The PM indicator appears to the left of the display; there is no AM indicator.
- To toggle the clock display between standard 12 hour time and 24 hour (“military”) time display, press any Alarm Button while the display is flashing during time setting.
- Press and release the Time Set Button to confirm the current time setting. The YEAR will flash on the display. Press the – or + Buttons to set the correct year.
- Press and release the Time Set Button to confirm the current year setting. The MONTH will flash on the display. Press the – or + Buttons to set the correct month (hold for rapid adjustment).
- Press and release the Time Set Button to confirm the current month setting. The DAY will flash on the display. Press the – or + Buttons to set the correct date (hold for rapid adjustment).
- Press and release the Time Set Button to confirm the date. 2 beeps will sound to indicate time setting mode is complete.
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How to switch to Daylight Savings Time?
The DST Switch is located at the back of the unit. By default, the DST Switch is set to Auto and will automatically adjust the time in March and November. To add or deduct an hour slide the DST Switch to +1 or -1 hour.
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How to Set the Alarm?
- Press and hold the Alarm Button for 2 seconds until the alarm time displays and alarm icon flashes. A beep sounds.
- Press the – or + Buttons to adjust the alarm time to the desired time (hold for rapid setting). Make sure you set the correct AM/PM alarm time. The PM indicator appears to the left of the time display; there is no AM indicator.
- Press the Alarm Button to confirm the alarm time setting. The wake-to schedule will flash. Press the – or + Buttons to set the desired alarm schedule: 7 Day (every day), 5 Day (week days only) or 2 Day (weekends only).
- Press the Alarm Button to confirm the alarm settings and exit alarm setting mode. 2 beeps will confirm alarm setting is complete. The alarm icon will remain on the display, indicating the alarm is armed.
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How to turn off and reset the alarm when sounding?
While the alarm is sounding, press the Alarm button to turn off and reset it to come on the next scheduled day.
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What is the function of the clock backup battery?
- The unit comes with 1 CR2450 back-up battery installed to provide continuous alarm operation and clock settings in the event of a power failure. Remove the battery pull tab before use.
- When the Battery icon located in the right of the display is flashing, it is time to replace the back-up battery. The battery compartment is located at the bottom of the unit.
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How do I replace the clock backup battery?
- Please make sure the AC adaptor is connected, otherwise all settings may be lost during battery replacement.
- Use a Phillips screwdriver to remove the battery compartment cover located on the bottom of the unit.
- Remove the depleted battery. Insert 1 CR2450 battery checking that the + side is facing you. Replace the compartment door. Do not over tighten.
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How do I program the snooze time?
- To program Snooze, press down on the front of the unit for 2 seconds (when no alarm is sounding).
- Press the – or + Buttons to select a snooze time (between 01 and 29 minutes).
- Press down and release the front of the unit to confirm setting.
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How do I use the Snooze function?
While the alarm is sounding, press down on the front of the unit to temporarily silence the alarm (9 minutes is the default). Snooze can be used several times during the one hour alarm cycle.
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How do I adjust the display brightness?
When no alarm is sounding, press the Time Set Button or press down on the front of the unit repeatedly to cycle through the brightness settings, including OFF.
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How to change the clock display to 12hr. mode or 24hr. mode (military time)?
At any point during time set, press the “Alarm button" to toggle the clock display between 12hr. mode and 24hr. mode (military time).
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Why is my iPhone not charging wirelessly?
There are multiple reasons why the iPhone may not be charging wirelessly:
Please make your smartphones is Qi wireless charging compatible. Please note that not all smartphones are Qi wireless charging capable. The iPhone 8 was first iPhone to utilize wireless charging. Compatible iPhones are 8, X, 11, 12 and 13. Compatible Samsung phones start with galaxy S6, S7, S8, S9, S10, S20 and S21
Make sure the wireless charger is plugged in to a working outlet. NOTE: Connecting the iHome unit to outlet with too many devices can powered off that circuit or using an extension cord where the combination of length and the number of other powered devices don’t allow the iHome model to receive the 110-120V power required for our unit to actually charge a device.
Try charging the device without the protective case.
Place the device directly in the center of your wireless charging pad facing up and verify the Qi charging status for proper alignment.
The latest iPhone 12/13 models have a MagSafe wireless magnetic charger that while compatible with Qi-certified wireless chargers, will not magnetically align for optimal placement. The magnetic alignment experience only applies to iPhone 12/13 and iPhone 12/13 Pro models and certified MagSafe accessories.
Make sure your iOS Software is up to date (Apple is constantly improving the iOS experience to address issues that can sometimes impact charging): there is a iOS software issue that can occur that disables wireless charging, but if you reset the phone, it enables wireless charging again.
Here are the steps to reset your wireless charging iPhone 8 / X / 11 / 12 & 13.
- Press and quickly release the “Volume Up” button.
- Press and quickly release the “Volume Down” button.
- Press and hold the “Power” button on right side until the Apple logo appears on the screen, release the button.
You can also try resetting the iHome unit.
- Disconnect the power adapter cable from the iHome unit.
- Remove the back-up battery from the iHome unit.
- Wait 30 seconds
- Replace the backup battery and reconnect the power adapter.
NOTE: New iOS with “Optimized Battery Charging” the software may automatically limit a phone charging beyond 80%. To access the Optimized Battery Charging go to Settings > Battery > Battery Health > Optimized Battery Charging On/Off.
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