Support › POWERVALET (iW24BG)
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FAQ's
Discover answers to some of the most common questions about your iHome product.
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What’s the warranty period for this product?
Limited 1 Year Warranty:
iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.
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Can I adjust the volume on the tone/buzzer?
No, the volume on the tone/buzzer is preset. The tone/buzzer starts low and gradually increases the volume.
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Will this device work in Europe/Overseas?
Yes. The power adapter is able to handle input voltage from 100 to 240VAC. You may need a plug adapter to convert for the overseas outlet. For more information on our international iHome products, please visit www.ihomeintl.com
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Where can I buy a replacement CR2450 Clock Backup Battery?
Battery CR2450 is standard 3.0 V Lithium Battery (620 MAh) and it can be purchase from our website or from most electronic store.
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Should I disconnect the unit if I am going on vacation?
If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.
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How to use the Snooze function?
While the alarm is sounding, press and release the Snooze/Display Dimmer Button to temporarily silence the alarm for the set duration (9 minutes is the default). Snooze can be used several times during alarm.
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Why is my iPhone not charging wirelessly?
There are multiple reasons why the iPhone may not be charging wirelessly:
Please make your smartphones is Qi wireless charging compatible. Please note that not all smartphones are Qi wireless charging capable. The iPhone 8 was first iPhone to utilize wireless charging. Compatible iPhones are 8, X, 11, 12 and 13. Compatible Samsung phones start with galaxy S6, S7, S8, S9, S10, S20 and S21
Make sure the wireless charger is plugged in to a working outlet. NOTE: Connecting the iHome unit to outlet with too many devices can powered off that circuit or using an extension cord where the combination of length and the number of other powered devices don’t allow the iHome model to receive the 110-120V power required for our unit to actually charge a device.
Try charging the device without the protective case.
Place the device directly in the center of your wireless charging pad facing up and verify the Qi charging status for proper alignment.
The latest iPhone 12/13 models have a MagSafe wireless magnetic charger that while compatible with Qi-certified wireless chargers, will not magnetically align for optimal placement. The magnetic alignment experience only applies to iPhone 12/13 and iPhone 12/13 Pro models and certified MagSafe accessories.
Make sure your iOS Software is up to date (Apple is constantly improving the iOS experience to address issues that can sometimes impact charging): there is a iOS software issue that can occur that disables wireless charging, but if you reset the phone, it enables wireless charging again.
Here are the steps to reset your wireless charging iPhone 8 / X / 11 / 12 & 13.
- Press and quickly release the “Volume Up” button.
- Press and quickly release the “Volume Down” button.
- Press and hold the “Power” button on right side until the Apple logo appears on the screen, release the button.
You can also try resetting the iHome unit.
- Disconnect the power adapter cable from the iHome unit.
- Remove the back-up battery from the iHome unit.
- Wait 30 seconds
- Replace the backup battery and reconnect the power adapter.
NOTE: New iOS with “Optimized Battery Charging” the software may automatically limit a phone charging beyond 80%. To access the Optimized Battery Charging go to Settings > Battery > Battery Health > Optimized Battery Charging On/Off.
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