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Support iP23 Troubleshooting

Playing iPhone/iPod but there is no sound.

  1. iPhone/iPod is not docked properly.

    • Remove your iPhone/iPod from the connector and check for any obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.
  2. Your iPhone/iPod is not playing or software is too old.

    • Press play button on your iPhone/Pod to play it manually or upgrade the software on your iPhone/iPod via iTunes.
  3. iPhone/iPod is locked up.

    • Please make sure your iPhone/iPod is working properly before docking it to the unit. Please refer to your manual for details.
  4. Using 1st or 2nd generation iPod, iPod Shuffle or other device:

    • Unit cannot control those iPod Models or other divices. Please connect them with Line-in.