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Support iDN38 Troubleshooting

The alarm is not working.

  1. AM/PM time/alarm time not set correctly:

    • When setting the clock or alarm time, take note of the AM/PM indicators.
  2. Alarm time or source selected for alarm 2 , is not alarm 1 or vice versa:

    • Make sure to set the alarm time and the source for the alarm icon 1 or 2 that is shown on the clock display.
  3. Wake schedule setting is not correct:

    • 7 days is every day alarm, weekday is Mon-Fri, and weekend is Sat-Sun.
  4. Calendar is not set correctly, which can affect wake schedule alarm operation:

    • Check the Clock/Calendar setting. For fast setting, press and release the Time Sync/Set Button to sync the time to a docked iOS device or one connected via USB.