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Support iDN48 Troubleshooting

Unit doesn’t respond (no power)

  1. AC adapter is not plugged into a working wall socket or not plugged into the power supply jack on back of the unit:
    • Make sure the AC adapter is properly connected to a working wall outlet and to the power supply jack on the unit.
  2. Wall outlet is not functioning:
    • Plug another device into the same outlet to confirm the outlet is working.
    • Make sure any associated wall switch that control the outlet is ON.
  3. Internal battery is run down/ needs charging:
    • If the Internal battery is run down/ needs charging, connect unit to AC outlet to recharge battery.